Business Ethics

We understand that buying a home is one of the most important decisions you can make, so we strive to develop positive relationships with all our customers, delivering a service of the highest quality that upholds our core values – honesty, integrity and transparency.

Transparent fees

We pride ourselves on being transparent. We have nothing to hide, and no hidden costs. All our costs are clearly displayed on our website, allowing you to make an informed decision. Have a look at our fee guides for more information.


We take complaints very seriously and strive to resolve any issues you may have with our service.

Whether you are buying, selling, renting or letting, our aim is always to offer you a stress-free process. So if you have experienced any problems with the conduct of our staff or the services we provide, please see our complaints procedure for more information.

Code of practice

As a member of NAEA and ARLA, through Propertymark, and the Property Ombudsman, we aim to provide the highest standards of service to all customers. Click here for more information on our regulatory bodies.