Complaints Procedure


As a member of NAEA and ARLA through Propertymark, Barons Property Centre aims to provide the highest standards of service to all clients, but to ensure that your interests are safeguarded, we offer the following option:

A)    If you believe you have a grievance with Barons Property Centre, please write in the first instance to Louise Farrell, Assistant Manager at the address below:

Barons Property Centre, 124 High St, Midsomer Norton, Radstock BA3 2DA, or via email to

The grievance will be acknowledged immediately, investigated thoroughly in accordance with established “in-house” procedures and a reply sent to the complainant within ten working days of receipt of the letter.

If the complainant is dissatisfied with the result of the internal investigation, please contact; Mr James Grimsted, Director who can be contacted at Greenwoods Property Centre, 148A Wells Road, Bristol, BS42AG or via email to

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Within a 12 Month Period).